Privacy Policy
Last Updated: April 20, 2026
* In case of conflict between the English and Bengali versions, the English version shall prevail.
Welcome to Packroma. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or use our services. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information: Full name, Phone number, Email address, Delivery address, Billing information, Order details, Uploaded design files or artwork, and Website usage data (such as IP address, browser type, device information).
2. How We Use Your Information
We use your information for the following purposes: To process and deliver orders, To communicate regarding orders and support, To provide quotations and customer service, To improve our website and services, To prevent fraud or misuse, and To send updates, offers, or promotional messages (where permitted).
3. Payment Information
We do not store sensitive payment credentials such as card details unless processed securely through authorized payment providers.
4. Sharing of Information
We do not sell or rent your personal information. We may share necessary information with trusted third parties only for business purposes, such as: Courier and delivery partners, Payment service providers, Technical service providers, and Legal authorities when required by law.
5. Data Protection
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission is completely secure.
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience, analyze traffic, and remember preferences. You may disable cookies through your browser settings.
7. Uploaded Files and Designs
Any files, logos, artwork, or designs shared for custom printing will be used only for order-related purposes unless otherwise agreed. Customers are responsible for ensuring they have permission to use submitted content.
8. Data Retention
We may retain your information as long as necessary for business, legal, tax, support, or record-keeping purposes.
9. Your Rights
You may request to: Access your personal data, Correct inaccurate information, Delete data where applicable, and Stop promotional communications. Requests are subject to legal and operational limitations.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
Packroma reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us: Phone: 01620841239, Email: packroma24[at]gmail.com
© 2026 Packroma. All rights reserved.