Delivery Policy
Last Updated: April 20, 2026
* In case of conflict between the English and Bengali versions, the English version shall prevail.
Thank you for shopping with Packroma. We aim to deliver your products safely, quickly, and reliably. This Delivery Policy outlines our delivery terms and conditions.
1. Delivery Coverage
We provide delivery across all districts of Bangladesh through Steadfast Courier. Delivery is available nationwide including urban, sub-urban, and remote areas. Maximum delivery time across Bangladesh will not exceed 5 business days from courier handover.
2. Order Processing Time
Once an order is confirmed, processing begins based on product type, quantity, and customization requirements. Ready stock items may be shipped quickly, while custom-made or printed products may require additional processing time.
3. Production Time
For custom orders, production starts after design approval and payment confirmation. Production time depends on product type and order volume.
4. Estimated Delivery Time
After handing over to our courier service (Steadfast Courier), estimated transit times are: • Inside Chittagong City: 1 to 3 business days. • Dhaka City & Major Cities: 2 to 4 business days. • Rest of Bangladesh (Remote / Sub-urban areas): 3 to 5 business days. Maximum delivery time across all locations in Bangladesh will not exceed 5 business days from the date of courier handover.
5. Delivery Charges
Shipping costs are calculated automatically at checkout based on parcel weight and your delivery location. Our base rates via Steadfast Courier are: • Inside Chittagong City: ৳50 (first 1 KG) • Inside Dhaka City: ৳110 (first 1 KG) • Outside Dhaka & Chittagong (All other districts): ৳130 (first 1 KG) • Additional weight: +৳20 per extra KG, applicable across all zones. The exact charge is shown on your cart page before you place your order — no surprises.
6. Address & Contact Information
Customers must provide accurate name, phone number, and complete delivery address. Incorrect or incomplete information may result in delivery delays or additional charges.
7. Courier Delays
Delivery may be delayed due to natural disasters, strikes, public holidays, weather conditions, transport issues, or courier service disruptions. While Packroma is not liable for delays caused by such external factors, we will actively assist customers in tracking and resolving delivery issues.
8. Product Inspection on Delivery
Customers are advised to check the package before accepting delivery. If the product is damaged or incorrect, please contact us immediately.
9. Failed Delivery
If the customer is unavailable, unreachable, or refuses to accept the delivery, the shipment may be considered failed. Re-delivery may require additional charges.
10. Custom Order Conditions
For custom products, delivery will be initiated after production is completed. Urgent delivery requests must be communicated in advance, but may not always be possible.
11. Contact Us
For any questions regarding this Delivery Policy, please contact us: Phone: 01620841239, Email: packroma24[at]gmail.com
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